Leadership

As the Senior Director, Engagment Center, Donnovan’s focus is on developing various strategies to support key initiatives to enhance the member experience. Donnovan has 15 years + of managing, developing strategies, technology enhancements and developing and implementing process improvements for call centers, contact centers, support centers and service centers on a global basis for over 18 different contact center types with Fortune 100 companies such as AIG, Allstate, and John Deere Health Care. He has a Bachelor of Science Degree in Public Health from the University of Tennessee Knoxville and is a graduate of The Management Institute (Roanoke College). Donnovan serves on the Boards of Richfield Living (Clinical, Executive, & Finance Committees), University of Tennessee Knoxville College of Education, Health, & Human Sciences, and the United Way Of Lake County, IL (211 Task Force & Diversity, Equity, and Inclusion).